Our Fully Managed Help Desk is the centre of our IT Managed Service provision, providing global 24/7/365 monitoring. With user experience at its core, the Help Desk features an industry leading average response time and offers multiple support methods; telephone, remote and onsite.
Whilst our Managed Help Desk is operated by seasoned experts who can quickly resolve technical issues, they also care about your business and your users. Their priority is to understand your users’ activities from both a technical and operational perspective, so they can become a natural extension of your business. They deliver users a tailored and personalised service, creating familiarity, mutual trust and co-operation.