Fully Managed IT Support

Since day one, Managed IT support has always been our core service, however as the company has grown and evolved so has our support service. We realise that no two companies are the same, that’s why each and every one of our Managed Service Agreements are bespoke to each of our clients requirement.

Every Managed Service Agreement from Britannia IT includes:

Unlimited Remote Support
Our expert engineers deliver both pro-active and reactive support remotely, to provide you with turely managed IT Support.

Access to our 24/7/365 Managed Helpdesk
This is core to our support services, its where all support queries begin and its our clients main interaction with our engineers, the managed help desk allows us to monitor all issues across all our clients estates and manage them efficiently to ensure they’re exceeding the standards set out in our SLA.

Infrastructure Management
Downtime can be costly, greatly affect productivity and can risk reputation with existing and future clients. We utilise industry leading network monitoring software to ensure your business keeps moving all of the time.

Asset Management 
Only by fully taking stock of all technology assets, are you able to manage them efficiently. We asset tag every IT device within your business, this avoids using outdated unproductive hardware, or over-purchasing of devices that you already may have in the organisation.

3rd Party Liaison 
Your time is already valuable, nobody wants to spend endless hours on the phone to a software technical support team, only to be told IT will need to assist with this too, so Britannia will deal with this for you.

Fixed Monthly Price 
We offer our clients transparent, fixed cost monthly invoicing ensuring there are no unexpected bills. Our monthly service invoices are collected by Direct Debit.

Get in touch

Please fill in the information below and a member of our team will be in touch shortly.

Want to learn more about Managed IT Support?

We have already helped many clients across the northwest, if you want to discuss your current solutions or see how Britannia can help your business then please contact us on 01704 320640 or use the form above and a member of the team will be in touch.

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