Since day one, support has always been our core service, however as the company has grown and evolved so has our support service. We realise that no two companies are the same, thats why each and every one of our IT support contracts are bespoke to each clients requirements.
Every IT support contract from Britannia includes:
Dedicated Account Manager – We provide each of our clients with a dedicated account manager to ensure seamless running of your IT infrastructure and services, as well as ensuring the delivery of our high-standards.
Unlimited Remote SupportOur expert engineers deliver both pro-active and reactive support remotely.
Access to our 24/7/365 Managed Helpdesk -This is core to our support services, its where all support queries begin and its our clients main interaction with our engineers, the managed help desk allows us to monitor all issues across all our clients estates and manage them efficiently to ensure they’re exceeding the standards set out in our SLA.
Infrastructure Management – Downtime can be costly, greatly affect productivity and can risk reputation with existing and future clients. We utilise industry leading network monitoring software to ensure
Asset Management – Only by fully taking stock of all technology assets, are you able to manage them efficiently. We asset tag every IT device within your business, this avoids using outdated unproductive hardware, or over-purchasing of devices that you already may have in the organisation.
3rd Party Liaison – Your time is already valuable, nobody wants to spend endless hours on the phone to a software technical support team, only to be told IT will need to assist with this too, so Britannia will deal with this for you.
Fixed Monthly Price – We offer our clients transparent, fixed cost monthly invoicing ensuring there are no unexpected bills. Our monthly service invoices are collected by Direct Debit.
We have already helped many clients across the northwest, if you want to discuss your current solutions or see how Britannia can help your business then please contact us on 01704 320640 or use the form below and a member of the team will be in touch.