Fully Managed IT Support
Every Managed Service Agreement from Britannia IT includes:
Unlimited Remote Support
Our expert engineers deliver both pro-active and reactive support remotely, to provide you with turely managed IT Support.
Access to our 24/7/365 Managed Helpdesk
This is core to our support services, its where all support queries begin and its our clients main interaction with our engineers, the managed help desk allows us to monitor all issues across all our clients estates and manage them efficiently to ensure they’re exceeding the standards set out in our SLA.
Downtime can be costly, greatly affect productivity and can risk reputation with existing and future clients. We utilise industry leading network monitoring software to ensure your business keeps moving all of the time.
Only by fully taking stock of all technology assets, are you able to manage them efficiently. We asset tag every IT device within your business, this avoids using outdated unproductive hardware, or over-purchasing of devices that you already may have in the organisation.
3rd Party Liaison
Your time is already valuable, nobody wants to spend endless hours on the phone to a software technical support team, only to be told IT will need to assist with this too, so Britannia will deal with this for you.
Fixed Monthly Price
We offer our clients transparent, fixed cost monthly invoicing ensuring there are no unexpected bills. Our monthly service invoices are collected by Direct Debit.
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